FAQ

General

We are located in Bixby Knolls.  Our address is 3434 Atlantic Ave, (Atlantic and Wardlow) between the Vavoline oil change and Polly’s Pie.  We have 3 curb spots in-front (green curb= 30 min parking) as well as a parking lot behind the building.  The entrance to the parking lot is on our south side, and is right next to the Vavoline exit sign for their parking.

If you are a new client, the first step is to make sure that your dog is current on their vaccines then call (562) 621-6215 to set up their temperament test. On the day of your temp test, please bring in your proof of vaccinations from your vet (if you haven’t already faxed it in). And while your dog is completing his/her test we will have you fill out the rest of the paperwork.

Your dog must be spayed/neutered, in good health, free from fleas, current on Bordatella, Distemper, and Rabies vaccines (we need proof of vaccines from your vet) and have passed a temperament test.

The temperament test is a 30-60 minute “test” that each dog must complete before they can come to daycare. We are looking for how comfortable your dog is in the new environment and how they respond to the staff and the other dogs that we have in daycare that day. Our goal is to offer a safe and fun environment for all dogs, and these temperament tests help us accomplish this goal. The temperament test takes about an hour and you are welcome to drop your dog off and come back in an hour or wait here for the test to be over. We do not allow owners to watch the tests since many dogs act very different when mom/dad are around but we do have webcams and you are welcome to watch your pups play via the webcams.

Daycare + Overnight

You can schedule on-line, once you and your dogs are in the system, but you do not have to. Once your dog has passed his/her temp test and we have the proof of vaccinations from your vet, you are welcome to drop off at any time.

A half day is anything five (5) hours or less, if you plan on doing a half day and run over five (5) hours, the computer will automatically bump you up to a full day.

Yes! We have 24 hour supervised play. $45 for 24 hours. Click Here for details on our overnight care.

The dogs are allowed to go potty wherever they want, just like an inside dog park. We have mops, buckets, towels, poop bags, etc. on hand to clean up any potty right away! And since we have rubber floors throughout the building, the dogs will not generalize going potty inside goFETCH with going inside your house. Also, even with all of our cleaning, they can still smell that other dogs have gone potty inside, and new dogs will follow suit.

Using Internet Explorer, open www.easy4ip.com you should get a home page with clouds and a log-in box to the left- select “device” (not user) then enter 1c029depaewj6yy for the Serial # (you should only have to do this once- per computer) then enter the ‘user:’ and ‘password:’ that was given to you at our front desk. If you are a current client and have not received the “user:” or “password:” for webcam access, ask the staff member or owner at the front desk the next time you drop off your dog.

You will then have to ok the install of the player as well as “allow” the install/run, this should close the browser, but if it doesn’t, close the page and re-open Internet Explorer- www.easy4ip.com then again click device (not user) in that log-in box, and you may have to install the longer serial number again (above) as well as the user name and password, but then it should take you to a screen (most of it will be black until you select your cameras)- to select your cameras: once the page loads, scroll to the bottom, select the 9 screen view- you should then get 9 boxes to pop up on the majority of the screen- click the top left one, then over on the right hand side, select CAM 1- you will have to select each CAM (there are 6) for each box.

When you have a large group of dogs together a fight is always possible. We diminish this by requiring all the dogs pass a temperament test, also we pre-screen for any aggressive behavior. Your dogs safety is a number one priority to us.

Grooming

Yes! We suggest that you schedule grooming at least 3 days in advance to make sure that you get the day and time that you want.

We can do almost anything from a basic bath to a full groom with a specific breed cut. We do not do any coloring or dyes. Please call if you have specific questions or concerns.

Yes, we require that all dogs that enter our facility be up to date on their Bordetella, Rabies, and Distemper/Parvo vaccines. We recommend that all dogs be spayed/neutered as well, but it is not requried for grooming. If they are not spayed/neutered that just means they can not be in a play room while they wait for you to pick them up.